Payment and shipping

Shipping conditions

The goods are delivered throughout Europe.

Shipping costs (including statutory VAT)

Domestic deliveries (Germany):

We charge a flat shipping fee of €5.95 including 19% VAT per order.

International deliveries:

The shipping costs for deliveries outside Germany are €15.90 including 19% VAT.

Delivery of download products:

There are no shipping costs for download products (digital content that is not delivered on a physical data carrier).

Download products will be sent to you as a file by email within 24 hours of the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).

You can download download products using a link sent by email. This email with access data for carrying out the download will be sent within 24 hours of the contract being concluded (if advance payment has been agreed, after the time of your payment instruction).

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 2-5 days, and for international deliveries within 5-10 days of the contract being concluded (if advance payment has been agreed, after the time of your payment instruction).

Products whose stock is stated as „Backorder“ or „Available for reorder“ will be reordered in the USA after the order, which extends the delivery time to 4-8 weeks. In individual cases, there may be further delays or problems with the subsequent delivery, but this will then be communicated accordingly.

„On demand“ products such as clothing etc. are only produced to order and usually have a delivery time of around 10-15 days.

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time. In some cases, the delivery can be split into several individual shipments.

If you collect the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.

Terms of payment

For deliveries within Germany, you have the following payment options:

• Cash on collection
• Advance payment by bank transfer
• Payment by direct debit
• Payment by credit card
• Payment by PayPal
• Payment by PayPal Express

For deliveries abroad, you have the following payment options:

• Advance payment by bank transfer
• Payment by direct debit
• Payment by credit card
• Payment by PayPal
• Payment by PayPal Express

Further details on payment

If you pay by direct debit, you revocably authorize us to collect the invoice amount from the specified account.

The direct debit will be made when the contract is concluded.

If you pay by credit card, your credit card account will be debited when the contract is concluded.

If you have any questions, you can find our contact details in the imprint.